Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Horncastle | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Horncastle is a GPhC registered online pharmacy weight loss clinic. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are the data controller for the personal information you provide to us. Our pharmacy operates as an online weight loss clinic serving patients in Horncastle and across the UK. If you have any questions about this policy or how we handle your data, please contact us using the details at the end of this document.

2. Data We Collect

We collect the following categories of personal data when you use our services:

Identity data: Full name, date of birth, and gender
Contact data: Email address, phone number, and delivery address
Health data: Medical history, current medications, weight, BMI, and other clinical information required to safely dispense weight loss treatments
Payment data: Transaction details processed securely through our payment provider
Technical data: IP address, browser type, device information, and website usage data

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and protection.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and provide safe, clinician-approved care
To process and dispense prescriptions, with delivery typically completed within 1 working day of pharmacist approval
To communicate with you about your order, treatment, or any clinical concerns
To maintain accurate patient records as required by pharmacy regulations
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our website and service quality

Our lawful bases for processing include the performance of a contract, compliance with a legal obligation, and the provision of healthcare under Article 9(2)(h) of UK GDPR for special category health data.

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your browsing experience. Cookies we use include:

Essential cookies: Necessary for the website to operate and cannot be disabled
Analytics cookies: Help us understand how visitors use our site so we can improve it
Preference cookies: Remember your settings and choices

You can manage or disable non-essential cookies through your browser settings at any time. Disabling certain cookies may affect website functionality.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

Prescribing clinicians who review and approve your treatment requests
Secure payment processors to handle transactions safely
Delivery providers to fulfil your order
IT and website service providers who support our operations under strict data processing agreements
Regulatory bodies such as the GPhC, NHS, or other authorities where we are legally required to do so

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance. Financial records are kept for six years in accordance with HMRC requirements. Data is securely deleted once the applicable retention period has passed.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All health data is stored on secure, encrypted systems accessible only to authorised personnel.

8. Contact Us

If you have any questions about this Privacy Policy, wish to access your personal data, request corrections, or raise a concern about how we handle your information, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns with the relevant supervisory authority responsible for data protection in the UK if you are not satisfied with our response.